Wayfinding Technology Gets Personal With Digital Hosts

"Ok, so you are going to take a left, then a right, another right, left again, jump over the river, under the bridge, and you should be able to find the right room."

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The Perfect Product Specialists AKA: Self-Service Hologram

The product-specialist of the future is, well, perfect. Perfect recall of a vast array of product information. Perfectly able to communicate with any customer regardless of what language they speak. Able to work 24 hours a day, seven days a week. Perfect memory of your sales pitch and even able to communicate via sign language.

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The Customer Experience, Miss Manners, & Holograms

You just got a big slap on the wrist, corporate America. In a recent column, the long-running columnist, author and internationally recognized etiquette authority, Miss Manners, called you out for NOT finishing what you start.

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