Increase Patient Experience Through a Hospital's Interior

    by Nick Rockafellow on Apr 18, 2018, 4:17:25 PM

    Going to a hospital can be an extremely stressful situation. In this environment, an inviting atmosphere can be difficult to achieve but can make all the difference for a patient or their loved ones. Old, outdated technology and areas can lead to a more depressing and intimidating environment for patients while new, seamlessly integrated technology, like our Interactive Interior technology, is able relieve some of the stress associated with hospital visits. From the reception area to the hallways, every aspect of a hospital contributes to a patient’s experience, and below are several ways these areas can be changed to improve the patient’s experiences.

    1. Lobby

    While the outside of the hospital is the first thing a patient sees, the lobby is the first aspect a patient or visitor experiences. Most hospital lobby’s have a receptionist to greet and help assist visitors with their needs, but their usual décor doesn’t leave a lasting impression. The impression we are talking about isn’t something like a laugh at a comedy show or amazement at a large, revolving and continuously changing 3D video like at an EDM concert, but carefully created digital imagery and scenery that is able to provide a sense of calm to a visitor regardless of their situation.

    WP_20170427_15_29_45_Pro__highresSource: 18-Foot Digital Waterfalls at the Weed Army Community Hospital at Fort Irwin, California

    2. Waiting Room

    When waiting to see a doctor or take a medical exam, it can be extremely nerve racking and emotionally disturbing. The waiting room is supposed to be able to help calm these nerves, but unfortunately that isn’t always the case as traditional methods such as televisions and newspapers have become commonplace and not as effective. Digital installations, however, can be much more effective. Installations like digital waterfalls and calming imagery can be highly effective as they can be interchanged based on preference and surrounding situations. For example, when it’s cold or raining out, a smart display system can present an inviting beach environment.


    Hospital Lobby Download Source: Arousta

    3. Playroom

    A playroom isn’t simply for fun (although it should always be fun for the kids!). For many children entering a hospital, it can be an incredibly scary experience. This fear and anxiety can result in children needing to be sedated for various procedures and operations that they otherwise may not have needed the medication if they were calm. Celebration hospital was having this challenge. By implementing interactive interior technology into their playroom and creating a truly engaging environment that distracted the children from their situation, children were able to forgo anesthesia because they were in a calm state.

    FloridaHospInteractive Extreme Playroom at Celebration Hospital in Orlando

    4. Hallways

    Visiting a loved one or friend at a hospital can be an emotionally trying situation. If someone were to become lost in a large hospital, the stress and emotional weight of the situation can increase dramatically. Unfortunately, this situation happens more than hospital administrators would like. Wayfinding technology installed in key locations around the hospital is able to easily alleviate this problem and potential stressful situation by clearly and comfortingly communicating succinct directions to potentially grief-stricken individuals.

    Wayfinding Picture-1Source: Digital Wayfinding and Hologram

    Improving these areas can greatly improve a patient and their loved one’s experiences, but every change isn’t right for every hospital. For example, an interactive playroom is great for children’s hospitals but shouldn’t be the focus for orthopedic hospitals – for obvious reasons. While every change isn’t right for every hospital, focusing on these areas will help to improve your patients’ experiences which lead to better word of mouth and possibly alleviates problems which may come about from ones psychological state in the hospital.

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